1. What kind of products do you offer?
We offer a curated range of ethnic wear including sarees, kurtis, lehengas, anarkali suits, and festive sets. Each piece is crafted with a blend of traditional craftsmanship and contemporary style.
2. How do I know which size to order?
You can refer to our Size Chart available on every product page. If you’re unsure, feel free to contact us on WhatsApp or email, and we’ll be happy to guide you.
3. Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All orders must be prepaid through secure payment options available on our website.
4. How long does delivery take?
We usually ship orders within 3–5 business days. Delivery time depends on your location but typically takes 5–10 working days after dispatch.
5. What is your return or exchange policy?
We accept returns or exchanges only if the product is damaged or defective on arrival. You must notify us within 2 days of delivery with photos. Custom or altered items are non-returnable.
6. Do you offer customization or stitching?
Currently, we offer ready-to-wear items only. Custom stitching may be introduced in the future—stay tuned!
7. What payment methods do you accept?
We accept payments via UPI, Debit/Credit Cards, Net Banking, and other secure online payment gateways.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your order status online.
9. Do you ship internationally?
We currently ship only within India, but we plan to offer international delivery soon.
10. How can I contact customer support?
You can reach us at:
📧 elloraethnics@gmail.com
📞 +91-9850767856
